This was my first time working on a government project, and the process was unlike anything I had experienced before. Because of security and clearance restrictions, I didn’t collaborate directly with the product team or the end client. Instead, I worked through a single product owner who gathered functional requirements and shared them with me during our weekly syncs, and I would translate those needs into design solutions.
Nathan Ellis
CUSTOM SOFTWARE ENGINEERING SPECIALIST
This was my first time working on a government project, and the process was unlike anything I had experienced before. Because of security and clearance restrictions, I didn’t collaborate directly with the product team or the end client. Instead, I worked through a single product owner who gathered functional requirements and shared them with me during our weekly syncs, and I would translate those needs into design solutions.
Nathan Ellis
CUSTOM SOFTWARE ENGINEERING SPECIALIST
The role came with strict regulatory and compliance requirements that shaped every design decision, making it one of the most structured and unique environments I’ve worked in. While it was a shift from my usual highly collaborative process, it was incredibly rewarding and strengthened my ability to design with precision, discipline, and adaptability within complex, highly regulated systems.
The role came with strict regulatory and compliance requirements that shaped every design decision, making it one of the most structured and unique environments I’ve worked in. While it was a shift from my usual highly collaborative process, it was incredibly rewarding and strengthened my ability to design with precision, discipline, and adaptability within complex, highly regulated systems.
Creative Challenges
The creative challenge of this project was working within a platform dominated by dense, data-heavy workflows, where visual expression was secondary to clarity, accuracy, and compliance. With very little room for traditional creative elements, the real design opportunity was in structuring complex information, guiding users through long, multi-step processes, and reducing cognitive load. The goal was to transform a lengthy, administrative experience into something intuitive, efficient, and significantly faster—allowing researchers to focus on their work instead of navigating the system.
To solve for this, I started by focusing relentlessly on clarity, hierarchy, and flow. By breaking complex, data-heavy processes into manageable steps, introducing clear visual structure, and using progressive disclosure to surface only what users needed at each moment, I reduced cognitive load and made the experience feel more approachable. Thoughtful interaction patterns, consistent layouts, and intuitive navigation helped in the effort to significantly reduce completion time while maintaining the accuracy and compliance required in a government environment.
Creative Challenges
The creative challenge of this project was working within a platform dominated by dense, data-heavy workflows, where visual expression was secondary to clarity, accuracy, and compliance. With very little room for traditional creative elements, the real design opportunity was in structuring complex information, guiding users through long, multi-step processes, and reducing cognitive load. The goal was to transform a lengthy, administrative experience into something intuitive, efficient, and significantly faster—allowing researchers to focus on their work instead of navigating the system.
To solve for this, I started by focusing relentlessly on clarity, hierarchy, and flow. By breaking complex, data-heavy processes into manageable steps, introducing clear visual structure, and using progressive disclosure to surface only what users needed at each moment, I reduced cognitive load and made the experience feel more approachable. Thoughtful interaction patterns, consistent layouts, and intuitive navigation helped in the effort to significantly reduce completion time while maintaining the accuracy and compliance required in a government environment.
Because of privacy and security requirements, project artifacts from my work with Huntington Bank are not available for public sharing.
Because of privacy and security requirements, project artifacts from my work with Huntington Bank are not available for public sharing.
Latest projects
Mobile App Design
Information Architecture
Fifth Third Forward
Modernizing customer account servicing through research, journey mapping, service blueprinting, and a unified platform vision built to reduce associate friction and improve customer outcomes.
Mobile App Design
Information Architecture
Fifth Third Forward
Modernizing customer account servicing through research, journey mapping, service blueprinting, and a unified platform vision built to reduce associate friction and improve customer outcomes.
Support
UI UX Design
Information Architecture
Greater Community Development
Cincinnati-based community development corporation dedicated to building equitable, sustainable neighborhoods through real estate investments.
Support
UI UX Design
Information Architecture
Greater Community Development
Cincinnati-based community development corporation dedicated to building equitable, sustainable neighborhoods through real estate investments.
Latest projects
Mobile App Design
Information Architecture
Fifth Third Forward
Modernizing customer account servicing through research, journey mapping, service blueprinting, and a unified platform vision built to reduce associate friction and improve customer outcomes.
Support
UI UX Design
Information Architecture
Greater Community Development
Cincinnati-based community development corporation dedicated to building equitable, sustainable neighborhoods through real estate investments.
