Modernizing customer account servicing through research, journey mapping, service blueprinting, and a unified platform vision built to reduce associate friction and improve customer outcomes.

Cincinnati-based community development corporation dedicated to building equitable, sustainable neighborhoods through real estate investments.

Intuitive Business Banking experience integrating AI-driven insights and intelligent automation.

Advanced, real-time insight platform specifically designed to optimize robotic-first warehouse operations.

Modernize the National Cancer Institute’s NIH cancer research grant request web platform.

Digital solution used in healthcare to streamline the process of recording billable patient services and ensuring those services are coded and submitted for reimbursement efficiently.

Huntington Bank engaged me to support the modernization of their web-based digital experience, with a focus on expanding the capabilities available to customers through their online banking profiles.

Breadbox is a social cooking platform designed to bring people together through food.