Designing the Charge Capture app was a powerful opportunity to improve how medical offices document and bill for patient care. My mandate was to create an interaction model that felt intuitive, fast, and effortless, even in high-pressure clinical environments, so providers could capture charges without breaking their workflow.
Nathan Ellis
SENIOR UX DESIGNER
Designing the Charge Capture app was a powerful opportunity to improve how medical offices document and bill for patient care. My mandate was to create an interaction model that felt intuitive, fast, and effortless, even in high-pressure clinical environments, so providers could capture charges without breaking their workflow.
Nathan Ellis
SENIOR UX DESIGNER
By introducing AI-driven code predictions and making critical data instantly visible, I helped reduce friction, errors, and missed revenue while improving confidence in every entry. I also worked closely with product and executive leadership to build buy-in around these changes, ensuring the solution balanced innovation with compliance and real-world usability—ultimately making accurate billing easier and more reliable for healthcare teams.
By introducing AI-driven code predictions and making critical data instantly visible, I helped reduce friction, errors, and missed revenue while improving confidence in every entry. I also worked closely with product and executive leadership to build buy-in around these changes, ensuring the solution balanced innovation with compliance and real-world usability—ultimately making accurate billing easier and more reliable for healthcare teams.
Creative сhallenges
The creative challenge of the Charge Capture project was designing a system that could feel simple and intuitive while operating within the complexity of medical billing, clinical workflows, and regulatory constraints.
The interface needed to support rapid, in-the-moment data entry for busy providers, while also handling detailed coding logic, audit trails, and accuracy requirements behind the scenes. Balancing speed with precision meant rethinking traditional form-based workflows, introducing intelligent assistance without overwhelming users, and creating an experience that reduced cognitive load while still giving clinicians confidence that every charge was captured correctly.
Creative сhallenges
The creative challenge of the Charge Capture project was designing a system that could feel simple and intuitive while operating within the complexity of medical billing, clinical workflows, and regulatory constraints.
The interface needed to support rapid, in-the-moment data entry for busy providers, while also handling detailed coding logic, audit trails, and accuracy requirements behind the scenes. Balancing speed with precision meant rethinking traditional form-based workflows, introducing intelligent assistance without overwhelming users, and creating an experience that reduced cognitive load while still giving clinicians confidence that every charge was captured correctly.
User experience focus
The user experience focus of the Charge Capture platform was centered on making clinical billing feel fast, clear, and stress-free for providers. Every interaction was designed to minimize cognitive load and reduce the number of steps required to complete an entry.
Clinicians need to stay focused on patient care rather than administrative work. By surfacing the right data at the right time and using AI to assist with code selection and validation, the experience helps users move with confidence, avoid errors, and capture charges accurately without disrupting their workflow.
User experience focus
The user experience focus of the Charge Capture platform was centered on making clinical billing feel fast, clear, and stress-free for providers. Every interaction was designed to minimize cognitive load and reduce the number of steps required to complete an entry.
Clinicians need to stay focused on patient care rather than administrative work. By surfacing the right data at the right time and using AI to assist with code selection and validation, the experience helps users move with confidence, avoid errors, and capture charges accurately without disrupting their workflow.
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Mobile App Design
Information Architecture
Fifth Third Bank Digital Modernization
Flagship digital transformation initiative, focused on modernizing core banking systems.
Web Design
Conversational AI Design
UI UX Design
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Intuitive Business Banking experience integrating AI-driven insights and intelligent automation.
Web Design
Conversational AI Design
UI UX Design
Future-State Platform Design Initiative
Intuitive Business Banking experience integrating AI-driven insights and intelligent automation.
Latest projects
Mobile App Design
Information Architecture
Fifth Third Bank Digital Modernization
Flagship digital transformation initiative, focused on modernizing core banking systems.
Web Design
Conversational AI Design
UI UX Design
Future-State Platform Design Initiative
Intuitive Business Banking experience integrating AI-driven insights and intelligent automation.
