This project centered on designing and improving key website features that enable users to manage their accounts, complete tasks, and resolve needs independently—reducing reliance on branch visits and customer service while creating a faster, more convenient banking experience.
Nathan Ellis
SENIOR UI DESIGNER
This project centered on designing and improving key website features that enable users to manage their accounts, complete tasks, and resolve needs independently—reducing reliance on branch visits and customer service while creating a faster, more convenient banking experience.
Nathan Ellis
SENIOR UI DESIGNER
Working on Huntington’s digital experience put me inside a massive, enterprise-scale operation, which was a shift from the hands-on ownership I’m used to. Even as a small part of a much larger machine, I quickly immersed myself in the problem and began reimagining how customers move through the website to get things done. It was a powerful experience that sharpened my ability to collaborate at scale and has had a lasting impact on how I approach design at this stage of my career.
Working on Huntington’s digital experience put me inside a massive, enterprise-scale operation, which was a shift from the hands-on ownership I’m used to. Even as a small part of a much larger machine, I quickly immersed myself in the problem and began reimagining how customers move through the website to get things done. It was a powerful experience that sharpened my ability to collaborate at scale and has had a lasting impact on how I approach design at this stage of my career.
At Huntington Bank, I worked closely with multiple design leads to translate product and business requirements into clear, actionable UX solutions. By partnering with design leadership and product teams, I helped align stakeholder expectations, presented concepts to senior product leadership, and ensured designs were validated and ready for development—keeping complex enterprise initiatives moving forward with clarity and consistency.
Because of privacy and security requirements, project artifacts from my work with Huntington Bank are not available for public sharing.
At Huntington Bank, I worked closely with multiple design leads to translate product and business requirements into clear, actionable UX solutions. By partnering with design leadership and product teams, I helped align stakeholder expectations, presented concepts to senior product leadership, and ensured designs were validated and ready for development—keeping complex enterprise initiatives moving forward with clarity and consistency.
Because of privacy and security requirements, project artifacts from my work with Huntington Bank are not available for public sharing.
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Modernizing customer account servicing through research, journey mapping, service blueprinting, and a unified platform vision built to reduce associate friction and improve customer outcomes.
Support
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Cincinnati-based community development corporation dedicated to building equitable, sustainable neighborhoods through real estate investments.
